What we do with Ontrack
You call once, we handle the rest.
When a drive won't mount or a NAS collapses, you panic and waste time. We don't: we make a remote first-line diagnosis, if Ontrack intervention is needed we ship the media to London, we follow the case, update you weekly, return the data on new managed storage. If recovery fails, you don't pay.
What we offer
Three families, one approach.
01 · DIAGNOSIS
OakNet remote pre-diagnosis
Included
We figure out first if it's an Ontrack case or we can solve it ourselves. No needless shipping.
02 · STANDARD RECOVERY
Ontrack Lab Recovery
HDD, SSD, USB, cards
Clean room, >90% success rate. Timing 5-15 business days.
03 · EMERGENCY RECOVERY
Ontrack Express
RAID, NAS, datacenter
Accelerated 24-72h. For mission-critical situations.
What's included
Case handled end-to-end.
Free remote pre-diagnosis on our side
Full case management with Ontrack
Secure media shipping (custody + tracking)
Weekly case updates
Data return on new managed storage
No data, no fee — pay only on success
Use cases
Three real-world scenarios.
01
Dropped / physically damaged drive
Click of death, head crash, locked spindle — it's a clean-room case.
02
RAID degraded past threshold
Multiple simultaneous drive failures, rebuild impossible locally.
03
Ransomware attack
Encrypted files and compromised backups: Ontrack has decryptors for many known families.